Frequently Asked Questions

How do I make a reservation?

To make a reservation at a specific time, simply click on "Schedule a Lesson"' then click on "Search by date" and select when you would like to chat. Then, just select an available tutor to reserve time with!

To make a reservation at a specific tutor, simply click on "Schedule a Lesson"' then click on "Search by tutor" and select an available tutor which you would like to chat with. Then, just select when you would like to chat.

Once you find the tutor you would like, you can click on schedule to see the dates and times they are available. If you click on the time you would like, you will be able to schedule a reservation for the amount of time you want.

Your reservation must be made at least 12 hours in advance.

I can't enter the lesson. Why?

In our system, 150 lessons are provided from about 10 countries every day. Since we have such different experiences every day, we can easily say that the probability of connection problems originating from us is 1%.

On the other hand, there are many different reasons why you can't connect to the lesson:

1) Be sure that you have a good internet connection.

2) Wifi connections sometimes don't work well. Considering this situation, turn off wifi and use your mobile internet.
(Especially if you live in: UAE, Kuwait, Saudi Arabia or Syria it would be better to use your mobile internet instead of wifi)

3) If you use Windows laptop or Android phones, please use the Google Chrome browser.

4) If you use MAC (Apple) or iPhone and Ipad, please use the Safari browser.

5) If you have a problem with connection please refresh your page.

6) Be sure to allow your camera and microphone.
Because if you don't allow, you can never connect from the phone or the computer.

What will I talk about with the tutors?

We have lots of content for you to talk about with your tutor. We have articles, practice materials, vocabulary lists for various occupations such as engineering, marketing and sales, software development. We constantly add new materials, so you always have good topics to talk about when practicing.

How do I meet the teachers in the lessons? Should I install any program?

In the lessons, you talk to your teacher with the video conference system.
There is no need to install any additional applications.

Just click the "join" button.   (Where is "join" button: My Page > Upcoming Lessons > Join)
You have extra opportunities such as messaging with the teacher, sharing screens and using the screen as a board.

 

Before starting the first lesson

1) You should use the latest version of Google Chrome.

2) You should test and allow your microphone and camera.

You can use the link below to make these settings easily

Test my connection settings

What timezone is my reservation in?

All of the times you see on Turacoon are in your local timezone!

We adjust all the times based on the date/time settings of your mobile device or your computer.

Are the lessons live?

Yes, they are one to one and live lessons. 

When the lesson hour comes, you can have a face-to-face conversation with the teacher of your choice just by pressing the "join" button.

 

(Where is "join" button: My Page > Upcoming Lessons > Join)

How can I join the lesson?

1) Login your account

2) Open your own page by clicking the yellow button in the upper right corner of the screen

3) You can search new lesson by date or by tutor.

4) Choose the right tutor or time for you

5) When your reservation time comes, just open the "upcoming lessons" tab and click the "join" button

How long do the lessons take?

It depends on your choice: 15, 30 or 45 minutes.

* If you are considering a trial lesson, 15-minute packages may be ideal for you.
* If you only want to practice speaking to improve your Turkish, 30 minutes may be ideal for you.
* But if you want to take a course at the beginner level, we recommend you choose at least 30 minutes of lessons.

Do you follow a book in the lessons?

Your level and demands are important to us first.

We don't use books in the first lessons and we determine your level.

Then we determine the book we will use according to your level.

But we also have students who just want to practice speaking. We organize speech activities with hundreds of speaking topics in a planned manner with these students.

Why isn't Turacoon free?

Anyone who only speaks Turkish or whose profession is only to teach Turkish can not teach in Turacoon.

Here, the tutors who give you Turkish lessons are the ones whose professions is "teaching Turkish to foreigners.".

Besides, our tutors provide their income from subscription fees in Turacoon. We bring you and our tutors together online through a special software developed only for Turacoon.

Surely, all these services cause some expenses. Unfortunately for all these reasons, we can not offer you Turacoon for free :(

Thank you for your understanding.

Who are the tutors in Turacoon?

Turacoon tutors are Turkish teachers who are native Turkish. Many of our teachers can speak 2-3 languages such as English and Arabic.

You can learn more about them by looking at the profiles of our tutors. So you can choose the tutor you want.

Some of our students are looking for tutors to practice day-to-day conversation, others need a business Turkish and wish to go through daily speech or listening exercises. No matter your need, we have tutors ready to help you. To find those that will most fit your needs, we recommend that you test different tutors before choosing your favorites.

All of our tutors are native Turkish speakers and you can search for them at Turacoon's homepage by filtering by the availability of their agenda. You can even try choosing for tutors who share your profession or interests! You can also review the tutor's profile to learn more about their experience and personality. 

How to contact Turacoon representative?

If you can't find the answer to your question here, a Turacoon representative is happy to help.

You can contact us by submitting a request here. Someone will get back to you very soon!

You can always contact our live support team using the envelope icon in the bottom right corner of the Turacoon main page.

How to find the best tutor for me in Turacoon?

Some of our students are looking for tutors to practice day-to-day conversation, others need a business Turkish and wish to go through daily speech or listening exercises. No matter your need, we have tutors ready to help you. To find those that will most fit your needs, we recommend that you test different tutors before choosing your favorites.

All of our tutors are native Turkish speakers and you can search for them at Turacoon's homepage by filtering by the availability of their agenda. You can even try choosing for tutors who share your profession or interests! You can also review the tutor's profile to learn more about their experience and personality.

For students at a basic level, sessions with tutors that speak their language usually help a lot.

I'm a Turkish beginner. Is Turacoon right for me?

Turacoon is a website where you can learn Turkish at all levels. However, we have a special working model for beginners.

In Turacoon you have the freedom to choose teachers. But, if you are a beginner, we will apply a "coaching system". First of all, we assign a professional Turkish teacher to you and he/she follows your learning process.

We recommend that you regularly take lessons with that teacher. Because the most important rule for learning a new language is continuity.

If you are not a beginner, have a little knowledge of Turkish and can understand the simple sentences, it will be very useful to use Turacoon to improve your Turkish. Because every day you have the opportunity to practice with instructors who is native Turkish.

The best way to see if Turacoon is right for you is just to try it!

To choose the most suitable plan for you:

https://www.turacoon.com/en/my-plans

When do minutes refresh?

Subscription plan minutes are refreshed each day at midnight in UTC.

If you'd like to change it to another time other than midnight in UTC (e.g. 7PM every night or 12AM every night in your local time), let us know by contacting us and we'll change that for you!

Can I use my unused minutes later?

The daily limit must be used each day, or else it will expire. Your new minutes will then be refreshed the following day.

We designed our plans this way to promote the daily practice, as the best way to improve your Turkish is to practice consistently.

However, we understand students may miss days due to busy schedules, so we price our daily plans very low. Even if you miss a few days, it still is a great value to purchase a subscription and practice regularly.

Subscription plan minutes are refreshed each day at midnight in UTC. It's important to know that each week on Turacoon begins again on Monday.

For example, if your plan allows you to chat for 5 days per week, you can choose any 5 days during the week (from Monday until Sunday). It's up to you! Once you start talking on one day, you must finish using the day’s remaining subscription minutes on the same day.

What is Turacoon?

Turacoon gives you instant access to friendly native Turkish speakers, so you can practice Turkish conversation.

Tutors are ready to help you 24/7, whenever you have time to practice. You can browse tutor profiles to find tutors with relevant experience or interests.

Turacoon tutors have a wide range of education and professions. You can also search for interesting topics to read and discuss with your tutors.

You can access Turacoon from your mobile device, or from a computer with a web camera.

Save money with a monthly subscription that lets you practice speaking Turkish daily or a few times a week by subscribing here: https://www.turacoon.com/en/my-plans

My camera isn't working in Google Chrome or Safari. What can I do?

When you first launch Turacoon video chat in Google Chrome or Safari, the browser will ask to use your camera. Click 'Allow' and you should now see your video on the screen. If you do not, you may need to configure the settings for your device.

If you have previously logged in and did not allow the camera, you may need to enable it from the top left-hand corner of Google Chrome's or Safari's address bar. Once you click the camera you will get the option to enable it by selecting the 'Always allow...' option.

 

Before starting the first lesson

1) You should use the latest version of Google Chrome.

2) You should test and allow your microphone and camera.

You can use the link below to make these settings easily

Test my connection settings

How can I test my connection and fix the connection problems?

To use Turacoon you will generally need a good internet connection. There are a few tools that can help you determine if you have a good connection.

SpeedTest.net can give you a general idea of how good your connection is. If you're noticing problems please test your speed and let us know what your speed is when you contact us.

Another common problem can come from firewalls or antivirus software, please try disabling any antivirus or firewall before connecting to Turacoon.

Corporate networks, Universities, and other public wifi sources sometimes block ports Turacoon needs to communicate with our servers.

One of our chat providers has a tool to test connectivity which also might help diagnose certain problems, you can access that here

How do I reset my password?

You can reset your password by following the steps below:

1) Go to Login Page.

2) Click to 'Forgot your password?'

3) Enter your email and click 'Send Link to Reset Password'

4) An email will be sent to your inbox with a reset link. If you need more help, please contact us.

Where are my emails from Turacoon?

Please check your Spam folder to see if they were accidentally sent there!

And make sure your email address is up-to-date on your personal account page.

Which web browsers work best with Turacoon?

To make sure you have the best experience possible, we recommend using the most up-to-date version of Google Chrome browser.

I cannot pay by credit card. What should I do?

There are problems with receiving payments from some countries.

Students who want to pay, please contact us at [email protected] 

or you can use this Bank accounts: 
 

KUVEYT TÜRK KATILIM BANKASI A.Ş
Branch code: 286
Account Owner: TSC Eğitim Hizmetleri ve Ticaret Ltd. Şti. 


Turkish Lira Bank account : 94326724 - 2
IBAN: TR300020500009432672400002

USD Bank account : 94326724-101
IBAN: TR730020500009432672400101

 

E-Swift Code:KTEFTRIS

Is it a one-time payment?

Turacoon packages are subscriptions.

That means, when you choose a package, it will renew. For example, if you choose 3 months subscription, it will renew 3 months later with the same price. This way you will continue with the best price.

You can always cancel in your profile page:  My page > Account > Payment Info

I haven't got any credit card. How can I subscribe?

Our members living in Turkey do not own a credit card and can send the deposit fee receipt [email protected] address of the language packs that you want to buy the following IBAN number.

Our members live in Turkey who do not own a credit card and can pay by Western Union. They can learn how to pay with Western Union by sending an e-mail to [email protected]

Memberships are started in their accounts within 24 hours.

How do I pay for Turacoon?

We're glad you are excited to begin practicing on Turacoon!

You can purchase a monthly subscription from our website Subscription Page by using a credit card or debit card.

If you need special assistance processing your payment, please submit a request.

How do I cancel my subscription renewal?

You can easily cancel your subscription renewal at any time in your account subscription settings on our website.

For cancel your subscription renewal go to:  My page > Account > Payment Info

How can i decide which is the right package for me?

If you just want to try the system and get to know about the teachers, you can choose our basic package. (15 minutes per day - 1 lesson per week - 1 month subscription)

If you know a little Turkish and think it would be useful to practice more, 15-minute packages will not be enough for you. We recommend you choose packages with a minimum of 30 minutes and 3 times a week.

If you think you need to learn Turkish with formal lessons rather than speaking practice, we recommend you to choose plans that are 45 minutes per day, 3 times per week.

How do I change my subscription plan?

You can change your subscription plan anytime through your Turacoon account.

You can click "Subscriptions" and change your subscription plan.

The unused value of your current plan will not be applied to the cost of your new plan.

Can I cancel my subscription?

Yes, you can cancel the subscription by sending us a Support request.

You will only be charged for the months that you used (after deducting discounts for long-term plans and other expenses for the transfer of refund.).

For example, if you purchase a 3-month plan and receive a 10% discount for it, and you choose to cancel after one month, then you will be charged only the full monthly price (what you would have paid if you didn't buy a 3-month plan).

After deducting discounts for long-term plans and expenses for the transfer of refund, the remainder will be returned to you. Alternatively, you can also downgrade your plan to a smaller one and receive a refund for the difference in cost after deduction of expenses and discounts mentioned above.

Again, you can make changes from your subscription page.

How long does each subscription last?

Subscriptions can be 1, 3, 6, or 12 months in length, and its exact length will be determined by the month.

For example, if you begin a three-month subscription on May 1, it will be valid until August 1.

Subscribe to longer-term plans for additional savings! At the end of your subscription, your subscription will renew automatically.

You can cancel your subscription renewal at any time in your account subscription settings on our website.

For cancel your subscription renewal go to:  My page > Account > Payment Info

When can I start the lessons?

As soon as you subscribe, you can start immediately. We have our tutors online 24/7 waiting for you to start practicing Turkish. 

We have a 12-hour rule to book a lesson.

This means: Once you have subscribed, you cannot start the lesson immediately. You can get a lesson reservation at least 12 hours before. Because we do not want both you and teachers to attend unprepared classes.

For example, if you want to book a lesson tomorrow morning at 10:00, you must book this at 22:00 tonight.

When can I use my subscription?

You can start using your Turacoon subscription as soon as your purchase is completed!

It's important to know that each week on Turacoon begins again on Monday. For example, if your plan allows you to chat for 5 days per week, you can choose any 5 days during the week (from Monday until Sunday). It's up to you!

You can take a course within 12 hours at the earliest. Because we want to make the whole organization complete in order to provide you with a higher quality service.

We think that it is not right to do the lessons without preparation. For this reason, you can book at least 12 hours before a lesson.

What is the use of saved videos?

We care about our students' privacy. We never use both teacher and student videos openly and without permission, neither in advertisements nor in public recordings. Your videos are safe in our system.

How can I save my lecture videos?

There is an option to save your lecture videos and in order to do that, you need to activate the video recording feature while subscribing in the website . If you have a subscription with a video recording option , you can watch or download your  previouslectures any time.
Turacoon will delete all your previous lecture videos in 90 days. Because of this reason, we recommend you to download your videos before it gets to 90 days.
You can upgrade your subscription to a video recorded subscription any time. If you get a subscription without a video recording feature and then decide to download the lecture videos, you can upgrade your package to the video-recorded option at any time. In this case, only the videos after the date you upgrade the package are saved.
If you have a subscription with video recording option , you have the opportunity to reach all your lecture videos at Turacoon and watch them again and again. Lecture videos provide the opportunity to watch your progress in Turacoon.