Frequently Asked Questions

Some of our students are looking for tutors to practice day-to-day conversation, others need a business Turkish and wish to go through daily speech or listening exercises. No matter your need, we have tutors ready to help you. To find those that will most fit your needs, we recommend that you test different tutors before choosing your favorites.

All of our tutors are native Turkish speakers and you can search for them at Turacoon's homepage by filtering by the availability of their agenda. You can even try choosing for tutors who share your profession or interests! You can also review the tutor's profile to learn more about their experience and personality.

For students at a basic level, sessions with tutors that speak their language usually help a lot.

You can reset your password by following the steps below:

1) Go to Login Page.

2) Click to 'Forgot your password?'

3) Enter your email and click 'Send Link to Reset Password'

4) An email will be sent to your inbox with a reset link. If you need more help, please contact us.

Please check your Spam folder to see if they were accidentally sent there!

And make sure your email address is up-to-date on your personal account page.

All of the times you see on Turacoon are in your local timezone!

We adjust all the times based on the date/time settings of your mobile device or your computer.

To use Turacoon you will generally need a good internet connection. There are a few tools that can help you determine if you have a good connection.

SpeedTest.net can give you a general idea of how good your connection is. If you're noticing problems please test your speed and let us know what your speed is when you contact us.

Another common problem can come from firewalls or antivirus software, please try disabling any antivirus or firewall before connecting to Turacoon.

Corporate networks, Universities, and other public wifi sources sometimes block ports Turacoon needs to communicate with our servers.

One of our chat providers has a tool to test connectivity which also might help diagnose certain problems, you can access that here

To make sure you have the best experience possible, we recommend using the most up-to-date version of Google Chrome browser.

When you first launch Turacoon video chat in Google Chrome or Safari, the browser will ask to use your camera. Click 'Allow' and you should now see your video on the screen. If you do not, you may need to configure the settings for your device.

If you have previously logged in and did not allow the camera, you may need to enable it from the top left-hand corner of Google Chrome's or Safari's address bar. Once you click the camera you will get the option to enable it by selecting the 'Always allow...' option.

 

Before starting the first lesson

1) You should use the latest version of Google Chrome.

2) You should test and allow your microphone and camera.

You can use the link below to make these settings easily

Test my connection settings

Turacoon tutors are Turkish teachers who are native Turkish. Many of our teachers can speak 2-3 languages such as English and Arabic.

You can learn more about them by looking at the profiles of our tutors. So you can choose the tutor you want.

Some of our students are looking for tutors to practice day-to-day conversation, others need a business Turkish and wish to go through daily speech or listening exercises. No matter your need, we have tutors ready to help you. To find those that will most fit your needs, we recommend that you test different tutors before choosing your favorites.

All of our tutors are native Turkish speakers and you can search for them at Turacoon's homepage by filtering by the availability of their agenda. You can even try choosing for tutors who share your profession or interests! You can also review the tutor's profile to learn more about their experience and personality. 

You can reset your password by following the steps below:

1) Go to Login Page.

2) Click to 'Forgot your password?'

3) Enter your email and click 'Send Link to Reset Password'

4) An email will be sent to your inbox with a reset link. If you need more help, please contact us.

Turacoon gives you instant access to friendly native Turkish speakers, so you can practice Turkish conversation.

Tutors are ready to help you 24/7, whenever you have time to practice. You can browse tutor profiles to find tutors with relevant experience or interests.

Turacoon tutors have a wide range of education and professions. You can also search for interesting topics to read and discuss with your tutors.

You can access Turacoon from your mobile device, or from a computer with a web camera.

Save money with a monthly subscription that lets you practice speaking Turkish daily or a few times a week by subscribing here: https://www.turacoon.com/en/my-plans

Turacoon is a website where you can learn Turkish at all levels. However, we have a special working model for beginners.

In Turacoon you have the freedom to choose teachers. But, if you are a beginner, we will apply a "coaching system". First of all, we assign a professional Turkish teacher to you and he/she follows your learning process.

We recommend that you regularly take lessons with that teacher. Because the most important rule for learning a new language is continuity.

If you are not a beginner, have a little knowledge of Turkish and can understand the simple sentences, it will be very useful to use Turacoon to improve your Turkish. Because every day you have the opportunity to practice with instructors who is native Turkish.

The best way to see if Turacoon is right for you is just trying it!

To choose the most suitable plan for you:

https://www.turacoon.com/en/my-plans

Anyone who only speaks Turkish or whose profession is only to teach Turkish can not teach in Turacoon.

Here, the tutors who give you Turkish lessons are the ones whose professions is "teaching Turkish to foreigners.".

Besides, our tutors provide their income from subscription fees in Turacoon. We bring you and our tutors together online through a special software developed only for Turacoon.

Surely, all these services cause some expenses. Unfortunately for all these reasons, we can not offer you Turacoon for free :(

Thank you for your understanding.

If you can't find the answer to your question here, a Turacoon representative is happy to help.

You can contact us by submitting a request here. Someone will get back to you very soon!

You can always contact our live support team using the envelope icon in the bottom right corner of the Turacoon main page.

If you just want to try the system and get to know about the teachers, you can choose our basic package. (15 minutes per day - 1 lesson per week - 1 month subscription)

If you know a little Turkish and think it would be useful to practice more, 15-minute packages will not be enough for you. We recommend you choose packages with a minimum of 30 minutes and 3 times a week.

If you think you need to learn Turkish with formal lessons rather than speaking practice, we recommend you to choose plans that are 45 minutes per day, 3 times per week.

There are problems with receiving payments from some countries.

Students who want to pay can contact us at [email protected] 

WhatsApp: +90 850 241 9820

or you can use this Bank accounts: 
 

AKBANK
Account Owner: TSC Eğitim Hizmetleri ve Ticaret Ltd. Şti. 

Turkish Lira Bank account : : IBAN: TR27 0004 6012 4988 8000 0517 61

USD Bank account : IBAN: TR05 0004 6012 4900 1000 0530 21

Euro Bank account : IBAN: TR29 0004 6012 4903 6000 0550 85

 

We're glad you are excited to begin practicing on Turacoon!

You can purchase a monthly subscription from our website Subscription Page by using a credit card or debit card.

If you need special assistance processing your payment, please submit a request.

You can change your subscription plan anytime through your Turacoon account.

You can click "Subscriptions" and change your subscription plan.

The unused value of your current plan will not be applied to the cost of your new plan.

You can easily cancel your subscription renewal at any time in your account subscription settings on our website.

For cancel your subscription renewal go to:  My page > Account > Payment Info

We're glad you are excited to begin practicing on Turacoon!

You can purchase a monthly subscription from our website Subscription Page by using a credit card or debit card.

If you need special assistance processing your payment, please submit a request.

Our members living in Turkey do not own a credit card and can send the deposit fee receipt [email protected] address of the language packs that you want to buy the following IBAN number.

Our members live in Turkey who do not own a credit card and can pay by Western Union. They can learn how to pay with Western Union by sending an e-mail to [email protected]

Memberships are started in their accounts within 24 hours.

Turacoon packages are subscriptions.

That means, when you choose a package, it will renew. For example, if you choose 3 months subscription, it will renew 3 months later with the same price. This way you will continue with the best price.

You can always cancel in your profile page:  My page > Account > Payment Info

Subscriptions can be 1, 3, 6, or 12 months in length, and its exact length will be determined by the month.

For example, if you begin a three-month subscription on May 1, it will be valid until August 1.

Subscribe to longer-term plans for additional savings! At the end of your subscription, your subscription will renew automatically.

You can cancel your subscription renewal at any time in your account subscription settings on our website.

For cancel your subscription renewal go to:  My page > Account > Payment Info

You can start using your Turacoon subscription as soon as your purchase is completed!

Weekly rights are renewed at 04:30 (GMT) on the day the subscription start date falls.

For example, if your subscription start date falls on a Wednesday, your weekly rights will renew every Wednesday at 04:30 AM (GMT).
It is possible to track the time remaining to renew weekly rights from the dashboard.

You can take a course within 12 hours at the earliest. Because we want to make the whole organization complete in order to provide you with a higher quality service.

We think that it is not right to do the lessons without preparation. For this reason, you can book at least 12 hours before a lesson.

The daily limit must be used each day, or else it will expire. Your new minutes will then be refreshed the following day.

We designed our plans this way to promote the daily practice, as the best way to improve your Turkish is to practice consistently.

However, we understand students may miss days due to busy schedules, so we price our daily plans very low. Even if you miss a few days, it still is a great value to purchase a subscription and practice regularly.

Subscription plan minutes are refreshed each day at midnight in UTC. It's important to know that each week on Turacoon begins again on Monday.

For example, if your plan allows you to chat for 5 days per week, you can choose any 5 days during the week (from Monday until Sunday). It's up to you! Once you start talking on one day, you must finish using the day’s remaining subscription minutes on the same day.

Subscription plan minutes are refreshed each day at midnight in UTC.

If you'd like to change it to another time other than midnight in UTC (e.g. 7PM every night or 12AM every night in your local time), let us know by contacting us and we'll change that for you!

Yes, you can cancel the subscription by sending us a Support request.

You will only be charged for the months that you used (after deducting discounts for long-term plans and other expenses for the transfer of refund.).

For example, if you purchase a 3-month plan and receive a 10% discount for it, and you choose to cancel after one month, then you will be charged only the full monthly price (what you would have paid if you didn't buy a 3-month plan).

After deducting discounts for long-term plans and expenses for the transfer of refund, the remainder will be returned to you. Alternatively, you can also downgrade your plan to a smaller one and receive a refund for the difference in cost after deduction of expenses and discounts mentioned above.

Again, you can make changes from your subscription page.

As soon as you subscribe, you can start immediately. We have our tutors online 24/7 waiting for you to start practicing Turkish. 

We have a 12-hour rule to book a lesson.

This means: Once you have subscribed, you cannot start the lesson immediately. You can get a lesson reservation at least 12 hours before. Because we do not want both you and teachers to attend unprepared classes.

For example, if you want to book a lesson tomorrow morning at 10:00, you must book this at 22:00 tonight.

Yes, you can freeze your subscription according to the following conditions:
1- There is no freeze for one month subscriptions.
2- The package can be frozen up to 30 days for one time only in 3 months subscriptions.
3- The package can be frozen up to 60 days for two times at most in 6-month subscriptions.
4- The package can be frozen up to 90 days for three times at most in 12-month subscriptions.

If you need further assistance, please contact us.

email: [email protected]
Whatsapp: 00908505325652

Yes you can personalize your subscription however you want. For example if you want a 4-lesson per week subscription or if you want a 2-months subscription you can get in touch with our customer respresentative and we will do that for you.

Yes you can. You can buy as many lessons as you want from Turacoon. For example you may want 10 lessons 50 minutes each, you can buy and use them whenever you prefer. Also as an advantage, you can book two lessons per day this way, whilst you can’t do that with a standart subscription.

Lesson videos provide the opportunity to watch the development in the learning process. You can watch and repeat all your lessons on Turacoon for 30 days. We care about the privacy of our students. We never use both tutor and student videos in advertising or public recordings, either explicitly or without permission. Be sure that your video recordings are safe in our system.

Turacoon has an option to record lecture videos. All you have to do is pay the extra charge to access your recordings. For this, you need to activate the video recording feature while subscribing. The lessons of the students who buy the video-recorded package are recorded and these recordings are kept for the duration of the subscription. During this time, you can watch the previous lessons again whenever you want. All you have to do is go to the "Past Reservations" tab in the student panel, select the lesson on the date you want and click on the video recording. In a subscription without video recording feature, the lessons are recorded and stored for two days. However, the student cannot watch these lessons. If you decide to purchase a video-free subscription and watch the lecture videos later, you can upgrade your package to the video-recorded option at any time. In this case, your videos after the date you upgraded your package will be saved.

If you don't want your classes to get Recorded all you have to do is Sign in - Go to your Account - Subscription and then deactivate the Video Regording.