You can find the answer to many questions in our knowledge base.

TECHNICAL PROBLEMS


Answer:

All of the times you see on Turacoon are in your local timezone!

We adjust all the times based on the date/time settings of your mobile device or your computer.

Answer:

When you first launch Turacoon video chat in Google Chrome or Safari, the browser will ask to use your camera. Click 'Allow' and you should now see your video on the screen. If you do not, you may need to configure the settings for your device.

If you have previously logged in and did not allow the camera, you may need to enable it from the top left-hand corner of Google Chrome's or Safari's address bar. Once you click the camera you will get the option to enable it by selecting the 'Always allow...' option.

 

Before starting the first lesson

1) You should use the latest version of Google Chrome.

2) You should test and allow your microphone and camera.

You can use the link below to make these settings easily

Test my connection settings

Answer:

To use Turacoon you will generally need a good internet connection. There are a few tools that can help you determine if you have a good connection.

SpeedTest.net can give you a general idea of how good your connection is. If you're noticing problems please test your speed and let us know what your speed is when you contact us.

Another common problem can come from firewalls or antivirus software, please try disabling any antivirus or firewall before connecting to Turacoon.

Corporate networks, Universities, and other public wifi sources sometimes block ports Turacoon needs to communicate with our servers.

One of our chat providers has a tool to test connectivity which also might help diagnose certain problems, you can access that here

Answer:

To make sure you have the best experience possible, we recommend using the most up-to-date version of Google Chrome browser.